Outdoor Portrait Of Grandmother And Granddaughter
Posted by: admin on July 23, 2015
At Atlas Overhead Doors, we’ve proudly serves homeowners across the GTA for more than 25 years. In fact, some of our customers are second and even third-generation families!

As you can imagine, over the years we’ve heard some very unsettling “horror stories” about what some other companies have done or attempted to do. The good news is that many of these companies have gone out of business. The bad news is that, as with any industry, there will always be some bad apples.

And that brings us to this special note, which we’re sending to our senior citizen customers, as well as to their family members, caregivers and friends. It’s in light of this article, which was recently brought to our attention.

The article tells the very distressing and unfortunate story of a company, which was caught massively over-charging a senior citizen customer in the United States to the tune of $1700 for a service that should have cost $100.

And to make the situation even more outrageous, when the senior citizen customer complained, the company that committed this blatantly illegal act tried to force him to sign a waiver promising never to say anything negative about the experience. If he signed, he’d get back $700 of his $1700.

And still, the story isn’t over. Because as it turns out, the garage door company was also pretending to be “local,” when in fact it was basically just operating as a call center and assigning work to local technicians across the US. What makes this aspect so sickening, is that many customers – including senior citizens – felt that they could trust the company because they were local. But like so much else, this artificial trust factor was part of the scam.

The reason we wanted to highlight this story was not to get anyone’s blood boiling — although to be frank, we’re very angry about this and hope that the company owners and all others who were a party to this illegal behavior have the book thrown at them.

Rather, the reason we bring it up, is because we know that more and more senior citizens in the GTA – and especially their family members, caregivers and friends – are concerned about being taken advantage of. We completely share your concerns, and what’s why we’re proud to remind you of the following promises and principles that have guided us since day one:

  • We will never mislead a customer or suggest anything that we don’t truly feel is in their best interest.


  • We will never, ever “push” any customer (regardless of their age) to make a purchase. We don’t operate that way; never have, and never will.


  • We warmly welcome the opportunity to speak with our customers’ family members, friends, or any other individuals. Our prices and policies are transparent.


  • We’re focused on building relationships. We treat each customer and prospective customer as if they were a member of our family.


  • All of our work is backed by a full, legal contract that protects our customers and not just us. We stand behind our work – and we put it in writing!


If you have any questions about our services or products, or if you are concerned about what you suspect may be a garage door company acting inappropriate or even illegally, then please give us a call. We’ll be happy to answer your questions, and do what we can to ensure that you’re safe and protected.

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